Delivery
Orders are delivered worldwide, however subject to any shipping restrictions. Your order will be fully owned by you from the time we receive your payment in full and deliver them to you. Cocobum The Edit takes the utmost care in packing and shipping your vintage items to ensure their safe and secure delivery. Vintage/ pre-loved items will be appropriately packaged to protect them during transit. We are not liable for any delays or damages that may occur during shipping, though we will make every effort to assist with any shipping issues that may arise. Please contact our customer service team if you have any specific shipping requests or concerns about the condition of your vintage items upon delivery.
You can calculate your shipping fee in your cart.
Location | Delivery Timescale* | Cut-Off Time** | Cost*** |
Dubai addresses | Within 3 hours**** | between 11am and 4pm (7 days a week) |
FREE on all orders above Shipping fee of 20 AED for orders below 500 AED |
Other UAE addresses | Within 1-2 working days | Same day shipping if ordered before 4pm |
FREE on all orders above Shipping fee of 30 AED for orders below |
International addresses | Within 3-4 working days | Same day shipping if ordered before 4pm |
FREE on all orders above Shipping fee of 60 AED and up for orders below |
* Delivery timelines are estimates
** Orders placed outside of our ordinary working hours (11am-7pm) after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the order was submitted.
*** We reserve the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery.
**** Please note that our driver will contact you through the phone number provided at checkout to inform you on the delivery of your order. After 3 attempts to deliver, your order will be returned to us and you should contact our team to arrange re-delivery or pick-up.
Orders can also be picked up at our office address in Dubai. Please contact us on info@cocobum.com or call/ Whatsapp us on +971 56 109 0990.
A tracking number will be provided by SMS and/or email once your order is confirmed. You are then able to track your order.
If a package is undeliverable, the customer will be held responsible for any original, return or re-delivery charges. Cocobum The Edit is not responsible for failure or delay of delivery for reasons outside our reasonable control.
Returns
We do not accept returns. All items are described precisely on www.cocobum.com and the customer is responsible for the purchase decision.
Damaged or Incomplete items
Contact us as soon as possible, within 7 days from delivery of your order, on info@cocobum.com or +971 56 109 0990 if you believe your goods are damaged, or the order was not correctly fulfilled.