Welcome to Cocobum. Please read our terms and conditions, and privacy policy carefully. When you use www.cocobum.com, you are subject and agreeing to the policies, terms and conditions of Cocobum. We reserve the right to change any of these at any time.

By using www.cocobum.com, you represent and warrant that you have the legal age to buy online being more than 18 years old or are visiting our webshop with the supervision of a parent or guardian.


Intellectual Property Rights

Graphics, images, design, trademark, software, HTML codes or any other content on www.cocobum.com belong exclusively to Cocobum or its affiliates. Use of any content on this website without written permission is prohibited.

User Generated Content

You are solely responsible for any content that you provide us with. By submitting content as photographs, comments, reviews, or any other material through our website or any of our social media, you grant Cocobum the royalty-free, worldwide, perpetual, irrevocable and transferable right to use, copy, distribute and modify content in any form of media. In addition, if submitting any of these content on www.cocobum.com and its social media channels, you also grant us the right to use the name used to generate any type of this content. We reserve the right in our sole discretion not to publish or to remove any comment including those that we believe may be unlawful, defamatory, racist or libelous, incite hatred or violence, detrimental to people, institutions, religions or to people's privacy, which may cause harm to minors, is detrimental to the trade marks, patents and copyrighted content, contains personal data, improperly uses the medium for promoting and advertising businesses. If you have any complain on content rights and usage as mentioned above, please contact us on info@cocobum.com or +971 56 109 0990.

Third Party Sites

When using our website, you acknowledge that we are not responsible for the content provided through hyperlinks on our website to other websites or third parties.

Descriptions

At the time of publication on www.cocobum.com, all product descriptions as well as images are believed to be accurate. However, colors and resolution may vary upon your monitor’s display.

Privacy Policy

Please review our Privacy Policy.

International Access

Any visitor of www.cocobum.com that accesses our website from outside of the United Arab Emirates, acknowledges to be responsible to comply with local laws and regulations.

Cocobum prefers not to limit the sale of their brands to certain countries, however we need to honor our vendor’s wishes and comply with any regulations and law.

Orders

When you place an order on our website, you commit to buy the items in that order at the price indicated at the time of purchase including any delivery fees, taxes and custom duties where applicable. You order is subject to our acceptance and might be held for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Your order is only confirmed when you receive a notification from us. Any items held in your basket of wish list, will not be reserved and may be purchased by other customers.

Payment

We accept following types of payment methods when placing an order on www.cocobum.com: Visa and Mastercard. Cash on delivery is only accepted in Dubai and for orders up to AED 20,000. Payment on delivery is also possible with Visa, Mastercard, Mercury, Diners Club, Discover, Switch, UnionPay or JCB. Please contact us on +971 56 109 0990 if you would like to pay on delivery (Dubai only).


Pricing

Prices on our website are displayed in AED, EUR, GBP and USD and are inclusive of VAT at the applicable rates. Prices exclude any extra costs shipping fees, taxes or custom duties. Any additional costs will only be displayed when checking out.

If you are paying with a credit that is not denominated in AED, EUR, GBP or USD, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Promotional Codes

Promotional codes are only valid in accordance with their terms. They are non-transferable, there is no cash alternative, can only be used once and cannot be used in combination with any other promotional offer.

Gift Messaging

Gift messages can be added to your order at check out and are free of charge.

Delivery

Orders are delivered worldwide, however subject to any shipping restrictions. Your order will be fully owned by you from the time we receive your payment in full and deliver them to you.

The following delivery options apply:

Location Delivery Timescale* Cut-Off Time** Cost***
Dubai addresses Within 3 hours**** between 8am and 4pm (7 days a week) FREE
UAE and GCC addresses Within 1-2 working days Same day shipping if ordered before 4pm FREE on all orders
International addresses Within 3-5 working days Same day shipping if ordered before 4pm FREE on all orders


* Delivery timelines are estimates


** Orders placed outside of our ordinary working hours (9am-5pm) after the cut-off time and/or on any UAE public holiday will be deemed placed on the first UAE working day following the date on which the order was submitted.

*** We reserve the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery. 

**** Please note that our driver will contact you through the phone number provided at checkout to inform you on the delivery of your order. After 3 attempts to deliver, your order will be returned to us and you should contact our team to arrange re-delivery or pick-up.

Orders can be picked up at our office address. This option can be chosen at check out.

If a package is undeliverable, the customer will be held responsible for any original, return or re-delivery charges. Cocobum is not responsible for failure or delay of delivery for reasons outside our reasonable control.

Returns and Exchanges

You may return or exchange items subject to meeting the conditions set out in the Returns and Exchanges Policy. You must request your return or exchange within 7 days from delivery of your order. Returns or exchanges requested after 7 days of delivery of your order, will not be accepted. We offer returns and exchanges free only once per order. When you want to return your item, we offer store credits only. Please note we do not refund in money.

Items marked on more than 20% sale are not eligible for return or exchange.

We will only issue a refund or exchange when items are unused, with sanitary stickers (applicable for swimwear only) and original tags in place. Please take care to preserve any other product packaging. There will be no return or exchange on hats and jewelry. Returns that include any of the items that are not subject to return or exchange, that have not the required labels, sanitary stickers or is damaged or soiled, will not be accepted and will be returned to the customer and/or refund will be refused.

Please try bikini bottoms and one-pieces on over your underwear.

Please email info@cocobum.com if any of your items have been delivered without tags or sanitary labels in place or/ and if your product has a manufacturing defect.

These Website Terms are governed by the federal laws of the United Arab Emirates and the laws of the Emirates of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.